Question 1

Can I cancel my order?

Accepted Answer

Unfortunately, we are not able to cancel an order once it has been placed.

Question 2

I put the wrong address in my order, what should I do?

Accepted Answer

Please be careful when entering your shipping address, Siimplee Cosmetics will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Question 3

I have not received my order confirmation, what should I do?

Accepted Answer

Sending order confirmations can sometimes take up to 24 hours due to high demand. If you have not received your order confirmation email after 24 hours, please contact us via our ‘contact us’ page, link here.

Question 4

How can I check the statue of my order?

Accepted Answer

Please log into your account to check the status of your order. If you do not have an account, please refer to the ‘track order’ link here.

Question 5

How can I track my package?

Accepted Answer

Once your order has been fulfilled, you will receive an email with your tracking information. You can also track the progress of your order directly on Royal Mail, Track your item.

Question 6

My package seems to have stopped moving?

Accepted Answer

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping statue.

Question 7

Do you offer returns?

Accepted Answer

We are unable to offer refunds, returns or exchanges. All sales are final. Please note Siimplee Cosmetics reserves the right to refuse all returns, re shipments and refunds. In the likely event that product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Question 8

Do you offer exchanges?

Accepted Answer

Unfortunately, we are unable to process exchanges at this time.

Question 9

I refused my delivery, where is my refund?

Accepted Answer

Refused delivery will incur a restocking fee and outbound shipping will not be refunded. Please allow up to 5 to 7 business days for your refund to appear once we process the return. Please be advised that refused or unclaimed international orders will not be refunded.

Question 10

My items arrived damaged, what should I do?

Accepted Answer

Please contact us immediately, within 48 hours of receiving your order, via our ‘contact us page’, link here. Please provide us with your order number and multiple photos of the damage product/s.

Question 11

I received incorrect items in my order, what should I do?

Accepted Answer

Please visit our ‘contact us’ page here within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number along with a photo of the incorrect item/s you received.

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